Protect Your Software Investment with GM-X Maintenance
GM-X Maintenance provides:
- Program changes, additions, modifications, refinements, logic corrections and improvements to licensed GM-X software.
- Reasonable assistance and consultation by telephone, e-mail or fax, to assist in resolving problems with the use of the licensed GM-X software, including the verification, diagnosis and correction of software errors and defects. Geoprise will use best commercial efforts to respond to calls within four (4) covered hours based on the customer's maintenance plan.
GM-X Maintenance is not a substitute for implementation services or software services, which are priced and provided separately.
Choose from one of three plans:
- 8x5 — covers 8 hours per day, Monday through Friday excluding public holidays (15% of current license fee per year)
- 24x5 — covers 24 hours per day, Monday through Friday including public holidays (18% of current license fee per year)
- 24x7 — covers 24 hours per day, Monday through Sunday including public holidays (20% of current license fee per year)
Because we are a global company, GM-X Maintenance "follows the sun" meaning that the days and hours covered by each plan are available in your local time zone. For the 8x5 plan, covered hours are 09:00 (9:00 AM) to 17:00 (5:00 PM) Mondays through Fridays local time, excluding public holidays in your locality.